Candles and Oud Ltd is committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Candles and Oud Ltd, Arch 56 Vallance Road (Pedley Street), London E1 5BW.
INFORMATION WE MAY COLLECT FROM YOU
1.1 We may collect and process the following data about you:
1.1.1 Information that you provide by filling in forms on our site www.candlesandoud.com. This includes information provided at the time of registering to use our site, subscribing to our service, purchasing goods, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
1.1.2 If you contact us, we may keep a record of that correspondence.
1.1.3 We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
1.1.4 Details of transactions you carry out through our site and of the fulfilment of your orders.
1.1.5 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP ADDRESSES AND COOKIES
2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
2.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
2.2.1 To estimate our audience size and usage pattern.
2.2.2 To store information about your preferences, and so allow us to customise our site according to your individual interests.
2.2.3 To speed up your searches.
2.2.4 To recognise you when you return to our site.
2.5 Energized Customs use a service that saves the contents of your basket when you haven’t completed a transaction. If you quit the Candles and Oud website without placing an order, our system will remember the items you added to your basket and send you an email with a reminder plus similar offers and products. We do this to make sure your shopping experience is as hassle-free as possible. If you do not want to receive marketing emails in the future, please click on the unsubscribe link at the bottom of the email you have received.
WHERE WE STORE YOUR PERSONAL DATA
3.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
3.4 We will not hold, or share to a third party, any credit card or payment details provided to us when purchasing from our store. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
4.1 We use information held about you in the following ways:
4.1.1 To ensure that content from our site is presented in the most effective manner for you and for your computer.
4.1.2 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
4.1.3 To carry out our obligations arising from any contracts entered into between you and us.
4.1.4 To allow you to participate in interactive features of our service when you choose to do so.
4.1.5 To notify you about changes to our service.
4.2 We DO NOT pass on your data to third parties.
4.3 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
DISCLOSURE OF YOUR INFORMATION
5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
7.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.