Terms and Conditions of Sale | Candles & Oud

Terms and Conditions of Sale

These Terms and Conditions of Sale ("Terms") govern the sale of
products ("Products") by Candles and Oud Ltd ("Company," "we," "us,"
or "our") to the customer ("Customer," "you," or "your"). By placing
an order for Products on our website, www.candlesandoud.com ("Site"),
or at our physical locations, you agree to be bound by these Terms.
Please read them carefully before making a purchase.

1. General

1.1 These Terms apply to all sales of Products by the Company to the
Customer through the Site and at our physical locations.

1.2 We reserve the right to update or modify these Terms at any time
without prior notice. The latest version of the Terms will be
available on our Site and at our physical locations.

2. Orders

2.1 By placing an order on our Site or at our physical locations, you
represent that you are at least 18 years old and have the legal
authority to enter into a binding contract.

2.2 All orders are subject to acceptance by the Company. We reserve
the right to refuse or cancel any order for any reason, including but
not limited to the unavailability of Products, errors in the
description or price of Products, or errors in your order.

3. Pricing and Payment

3.1 All prices are listed in GBP and include VAT unless otherwise stated.

3.2 We strive to ensure that all prices on our Site and at our
physical locations are accurate. However, errors may occur. If we
discover an error in the price of Products you have ordered, we will
inform you as soon as possible and give you the option to reconfirm
your order at the correct price or cancel it. If we are unable to
contact you, we will treat the order as canceled.

3.3 Payment for Products must be made in full at the time of order. We
accept various forms of payment as indicated on our Site and at our
physical locations.

4. Delivery

4.1 We aim to dispatch Products within the timeframes indicated on our
Site. However, delivery times are estimates and not guaranteed. We are
not responsible for delays caused by events outside our control.

4.2 Delivery costs will be added to the price of the Products and are
indicated on our Site.

4.3 Risk of loss and title to the Products pass to you upon delivery.

5. Returns and Refunds

5.1 You have the right to cancel your order and return Products within
14 days of receipt for a full refund, provided the Products are unused
and in their original packaging.

5.2 To initiate a return, please contact us at ask@candlesandoud.com
for return instructions. You will be responsible for the cost of
returning the Products to us.

5.3 We will process refunds within 14 days of receiving the returned
Products. Refunds will be made to the original payment method.

6. Warranty and Liability

6.1 We warrant that the Products will conform to their description and
be of satisfactory quality.

6.2 Our liability for any breach of these Terms is limited to the
purchase price of the Products you ordered. We are not liable for any
indirect, consequential, or incidental damages arising out of or in
connection with the sale of Products.

7. Privacy

7.1 Your privacy is important to us. Please review our Privacy Policy
for information on how we collect, use, and protect your personal

8. Governing Law and Jurisdiction

8.1 These Terms are governed by and construed in accordance with the
laws of England and Wales.

8.2 Any disputes arising out of or in connection with these Terms
shall be subject to the exclusive jurisdiction of the courts of
England and Wales.

9. Physical Locations

9.1 In addition to our online presence, we operate physical retail
locations. These Terms apply to purchases made at both our Site and
physical locations.

9.2 Please visit our Site or contact us for the addresses and hours of
operation of our physical locations.

10. Contact Information

10.1 If you have any questions or concerns about these Terms, please
contact us at:


Heathrow Terms and Conditions of Sale


A.1 The collection points are located in controlled environments, requiring a valid boarding pass or other authorized access to collect your order.


A.2 Your purchase contract is with Candles & Oud, not with any third-party entity or platform.


A.3 Orders from multiple retailers result in separate contracts per retailer.


A.4 Use of our website is governed by our Terms of Use, which take precedence over sales terms in case of any discrepancy.


A.5 Receipt of an Order Acknowledgement Email does not confirm order acceptance; a separate email will confirm order status.


A.6 Your order is accepted upon receipt of our Order Confirmation Email, with corresponding payment.


A.7 Unfulfilled orders may result in an Order Cancellation Email.


A.8 We pre-authorize your payment upon order placement; final payment occurs upon order confirmation.


A.9 Specific terms apply to each product, including warranties and conditions of use.


B. Merchandise Descriptions


B.1 Prices on our website may vary from those in other retail outlets.


B.2 Prices on our website are designated for Airport-specific purchases.


B.3 Travel Exclusive and Heathrow Exclusive products are uniquely available through our Heathrow Reserve & Collect service.


B.4 Products on promotional offer are marked at a discounted price, exclusive to our Heathrow Reserve & Collect service.


C. Payment, Delivery, Performance, and Timing


C.1 Orders are collected during Airport operational hours, specified upon order confirmation.


C.2 Uncollected orders are held for up to 48 hours; options for alternative collection or cancellation are available.


C.3 We reserve the right to cancel orders if products become unavailable.


C.4 Transactions appear on bank statements as ‘Heathrow.com’.


D. Cancellation, Returns, and Customer Rights


D.1 For customer support, contact us at support@candlesandoud.com.


D.2 Customers have statutory rights regarding product defects, detailed in our returns policy.


D.3 Returns are managed through our Heathrow Returns Promise and online portal.


D.4 Uncollected orders may be cancelled and refunded upon request through our returns portal.


D.5 Contact support for exchange or replacement inquiries.


E. Further Disclaimers


E.1 Identity verification may be required for certain transactions; details will be provided upon request.


F. Data Privacy


F.1 Data collection and processing follow our privacy policy, available on our website.


G. Definitions


Airport: Heathrow Airport Limited.

Heathrow: Heathrow Airport, London.

Heathrow Reserve & Collect Website: https://boutique.heathrow.com.

Payment Service Provider: Stripe, Inc., Stripe Payments Europe, Ltd., or Stripe Payments UK, Ltd.