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Our team is ready to assist you with any inquiries regarding our products, services, or orders.
Frequently asked questions
We've compiled the most important information to help you get the most out of your experience. Can't find what you're looking for?
Contact us.General
What makes Candles & Oud different from other fragrance brands?
We combine Swiss-developed formulations with sustainably sourced oud to create luxurious, clean fragrances. Every product is cruelty-free, thoughtfully packaged in recycled materials, and crafted in our London atelier by master perfumers.
Are your products cruelty-free?
Yes, all Candles & Oud products are 100% cruelty-free. We never test on animals and neither do our suppliers.
Where can I experience your fragrances in person?
Visit us at our Westfield and Heathrow locations. You can find full store details and opening hours on our Stores page.
How do I find my perfect scent?
Take our Fragrance Finder quiz—it takes just a few minutes and will recommend scents tailored to your preferences and lifestyle.
Billing
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Klarna for interest-free instalments.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways. We never store your card details.
Can I get an invoice for my order?
Yes, an invoice is automatically sent to your email after purchase. Need a duplicate? Contact our support team.
Visit our store
Immerse yourself in olfactory artistry at our expert perfumery kiosks.
Sample a curated selection of our finest fragrances, guided by our passionate scent specialists.
Whether you're seeking a signature scent, a home ambiance enhancer, or a thoughtful gift, our team will help you discover the perfect aromatic story
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