Terms of service
Terms and Conditions of Sale
These Terms and Conditions of Sale ("Terms") govern the sale of products ("Products") by Candles and Oud Ltd ("Company," "we," "us," or "our") to the customer ("Customer," "you," or "your"). By placing an order for Products on our website, www.candlesandoud.com ("Site"), or at our physical locations, you agree to be bound by these Terms. Please read them carefully before making a purchase.
1. General
1.1 These Terms apply to all sales of Products by the Company to the Customer through the Site and at our physical locations.
1.2 We reserve the right to update or modify these Terms at any time without prior notice. The latest version of the Terms will be available on our Site and at our physical locations.
2. Orders
2.1 By placing an order on our Site or at our physical locations, you represent that you are at least 18 years old and have the legal authority to enter into a binding contract.
2.2 All orders are subject to acceptance by the Company. We reserve the right to refuse or cancel any order for any reason, including but not limited to the unavailability of Products, errors in the description or price of Products, or errors in your order.
3. Pricing and Payment
3.1 All prices are listed in GBP and include VAT unless otherwise stated.
3.2 We strive to ensure that all prices on our Site and at our physical locations are accurate. However, errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as canceled.
3.3 Payment for Products must be made in full at the time of order. We accept various forms of payment as indicated on our Site and at our physical locations.
4. Delivery
4.1 We aim to dispatch Products within the timeframes indicated on our Site. However, delivery times are estimates and not guaranteed. We are not responsible for delays caused by events outside our control.
4.2 Delivery costs will be added to the price of the Products and are indicated on our Site.
4.3 Risk of loss and title to the Products pass to you upon delivery.
5. Returns and Refunds
5.1 You have the right to cancel your order and return Products within 14 days of receipt for a full refund, provided the Products are unused and in their original packaging.
5.2 To initiate a return, please contact us at ask@candlesandoud.com for return instructions. You will be responsible for the cost of returning the Products to us.
5.3 We will process refunds within 14 days of receiving the returned Products. Refunds will be made to the original payment method.
6. Allergies and Sensitivities
6.1 It is your responsibility to inform a member of staff prior to testing or trying any product in-store if you have known allergies, sensitivities, or medical conditions that may be affected by exposure to fragrance or product ingredients.
6.2 We recommend reviewing the ingredient information provided on the packaging or product description before use.
6.3 We are not liable for any adverse reactions or health issues resulting from your failure to notify us of such conditions or from use of the Products without due care.
7. Warranty and Liability
7.1 We warrant that the Products will conform to their description and be of satisfactory quality.
7.2 Our liability for any breach of these Terms is limited to the purchase price of the Products you ordered. We are not liable for any indirect, consequential, or incidental damages arising out of or in connection with the sale of Products.
8. Privacy
8.1 Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.
9. Governing Law and Jurisdiction
9.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
9.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Physical Locations
10.1 In addition to our online presence, we operate physical retail locations. These Terms apply to purchases made at both our Site and physical locations.
10.2 Please visit our Site or contact us for the addresses and hours of operation of our physical locations.
11. Contact Information
11.1 If you have any questions or concerns about these Terms, please contact us at:
Email: ask@candlesandoud.com
Website: www.candlesandoud.com